Frequently Asked Questions - Establish a New Case

Q1:	In the "Validate Property Address for Case Assignment" page I am receiving the error "STREET NAME AND OR HOUSE NUMBER CANNOT BE FOUND". How can I get the address to pass the address validation?

A1:	Please check that the address was entered correctly. If it was, then please double check that you were provided with the correct address. If you were provided the correct address, then please use the "Override address validation" option on the page with the error to override the address validation.

Q2:	When I submit a case number request, I receive the error "ACCESS DENIED; USER ID NOT AUTHORIZED FOR CASE NUMBER ASSIGNMENT". How do I become authorized?

A2:	If you get this error, your FHA Connection Application Coordinator has not set the Case Number Assignment authorization on your FHA Connection user ID to "Add/Update". Please contact your FHA Connection Application Coordinator and request that they set the Case Number Assignment authorization to "Add/Update" on your FHA Connection user ID. If you do not know who that person is, please refer to the question "I do not know who my FHA Connection Application Coordinator is. How can I find out who that is and how to contact them?" in the General Questions section of the Frequently Asked Questions.

A2:

If you get this error, your FHA Connection Application Coordinator has not set the Case Number Assignment authorization on your FHA Connection user ID to "Add/Update". Please contact your FHA Connection Application Coordinator and request that they set the Case Number Assignment authorization to "Add/Update" on your FHA Connection user ID. If you do not know who that person is, please refer to the question "I do not know who my FHA Connection Application Coordinator is. How can I find out who that is and how to contact them?" in the General Questions section of the Frequently Asked Questions.

Q3:	When I submit a case number request, I receive the error "ACCESS DENIED; NOT AUTHORIZED FOR THIS ORIGINATOR". What is causing this error?

A3:	This error is caused due to mistakes with the "Originator ID" and "Sponsor/Agent ID" fields. If there is a sponsor on the case, please make sure that the lender ID was entered in the "Sponsor/Agent ID" field on the case. If your company is not a loan correspondent and does not have sponsors or if a lender ID was entered for the "Sponsor/Agent ID" field, then please double check that the lender IDs entered for those fields were entered correctly. If the entries are correct, then please contact the Home Ownership Center in your region or send an e-mail message to SFADMIN@hud.gov and they will be able to assist you further with this matter. Please be sure to have your FHA Connection user ID and the lender IDs you entered handy or provide them in the e-mail message so they will be able to assist you with resolving the cause of the problem.

A3:

This error is caused due to mistakes with the "Originator ID" and "Sponsor/Agent ID" fields. If there is a sponsor on the case, please make sure that the lender ID was entered in the "Sponsor/Agent ID" field on the case. If your company is not a loan correspondent and does not have sponsors or if a lender ID was entered for the "Sponsor/Agent ID" field, then please double check that the lender IDs entered for those fields were entered correctly. If the entries are correct, then please contact the Home Ownership Center in your region or send an e-mail message to SFADMIN@hud.gov and they will be able to assist you further with this matter. Please be sure to have your FHA Connection user ID and the lender IDs you entered handy or provide them in the e-mail message so they will be able to assist you with resolving the cause of the problem.

Q4:	When I submit a case number request, I receive the error "SPONSOR/AGENT ID NOT IN ORIGINATOR'S SPONSOR TABLE". How do I add the sponsor to our sponsor table?

A4:	Loan correspondents are not able to add the sponsor. Instead, the sponsor has to add your company as a loan correspondent by using the "Sponsor Relations" page. Please contact the sponsor and ask them to add your company as a loan correspondent. Once they confirm they have added your company, please wait one business day for the information to be placed on all the necessary systems and order the case number again.

A4:

Loan correspondents are not able to add the sponsor. Instead, the sponsor has to add your company as a loan correspondent by using the "Sponsor Relations" page. Please contact the sponsor and ask them to add your company as a loan correspondent. Once they confirm they have added your company, please wait one business day for the information to be placed on all the necessary systems and order the case number again.

Q5:	I am trying to order a case number with a previous case number. When I click the SEND button, the result states that the previous case number is "INVALID". What is causing this error?

A5:	Make sure that you are entering the previous case number correctly. If it is entered correctly and the case number you have for the previous case number only consists of nine digits, the case number is missing the check digit. Enter the nine digit case number you have and enter a "X" at the end. If the case number is ten digits, please send an e-mail to SFADMIN@hud.gov asking them to verify the case number you have for the previous case number. Please be sure to include the previous case number and the property address so they may verify the case number for you.

A5:

Make sure that you are entering the previous case number correctly. If it is entered correctly and the case number you have for the previous case number only consists of nine digits, the case number is missing the check digit. Enter the nine digit case number you have and enter a "X" at the end. If the case number is ten digits, please send an e-mail to SFADMIN@hud.gov asking them to verify the case number you have for the previous case number. Please be sure to include the previous case number and the property address so they may verify the case number for you.

Q6:	I am trying to order a case number with a previous case number. When I click the SEND button, the result states that the previous case number does not "EXIST". What is causing this error?

A6:	The cause of the error differs if you are ordering a case number for a FHA refinance case or a HUD Real Estate Owned case. If you are requesting a case number for a FHA refinance case, the most likely cause of the error is that the previous case number is not insured. Please go to the "Case Query" page and do a query on the previous case number to verify if the case is insured/endorsed by HUD. If you are requesting a HUD Real Estate Owned case, then please send an e-mail message to SFADMIN@hud.gov with the previous case number and address so they can verify that the case is on the Property Disposition List.

A6:

The cause of the error differs if you are ordering a case number for a FHA refinance case or a HUD Real Estate Owned case. If you are requesting a case number for a FHA refinance case, the most likely cause of the error is that the previous case number is not insured. Please go to the "Case Query" page and do a query on the previous case number to verify if the case is insured/endorsed by HUD.

If you are requesting a HUD Real Estate Owned case, then please send an e-mail message to SFADMIN@hud.gov with the previous case number and address so they can verify that the case is on the Property Disposition List.

Q7:	There are more then three borrowers on our case. How do we enter the information on the additional borrowers on the case through the FHA Connection?

A7:	The system only has room to store information on three borrowers. Please enter the information on the FHA Connection for the three primary borrowers on the case.

Q8:	I am trying to order a case number and the results page is returning an error saying "REQUEST PLACED ON HOLD PENDING HOC PROCESSING". What do I do from here?

A8:	You must monitor the held request in the "Holds Tracking" page. If you have questions about the "Holds Tracking" page, please refer to the Holds Tracking section of the Frequently Asked Questions.

Q9:	I have been assigned a case number, but misplaced the case number. Is there a way to find the case number that was assigned?

A9:	The "Case Query" page allows you to query for the case number by any of the following criteria: Property Address Borrower's Name Borrower's Social Security Number Please be sure to query using only one of the criteria at a time to avoid errors. If you have any questions about the "Case Query" page, please refer to the Case Query section of the Frequently Asked Questions.

Q10:	I clicked the print button on my browser to print out of the "Case Number Assignment Results" page, but it did not print out. How can I obtain another copy of that page?

A10:	Sorry, but there is not a way to get a print out of that page even on HUD's end. However, you can obtain the information contained on that page by using the following functions: Case Query - Used to obtain the case number that was assigned if it is not already known. Update Existing Case - Provides the basic information provided on the "Case Number Assignment Results" page. CAIVRS Authorization - Provides new CAIVRS authorizations for the borrowers of loan. Refinance Authorization - Provides new refinance authorizations if the case is a streamline refinance case. If the case number is not known, use the "Case Query" page to obtain the case number because the other functions will require the entry of the case number. For all cases, you will then want to print out the "Update Existing Case" page. The "CAIVRS Authorization" is needed on all cases except when the previous case is a refinance of a FHA case. If the case is a streamline refinance, then you will need to use the "Refinance Authorization" page to obtain a new refinance authorization and print out the result.

A10:

Sorry, but there is not a way to get a print out of that page even on HUD's end. However, you can obtain the information contained on that page by using the following functions:

Case Query - Used to obtain the case number that was assigned if it is not already known.
Update Existing Case - Provides the basic information provided on the "Case Number Assignment Results" page.
CAIVRS Authorization - Provides new CAIVRS authorizations for the borrowers of loan.
Refinance Authorization - Provides new refinance authorizations if the case is a streamline refinance case.

If the case number is not known, use the "Case Query" page to obtain the case number because the other functions will require the entry of the case number. For all cases, you will then want to print out the "Update Existing Case" page. The "CAIVRS Authorization" is needed on all cases except when the previous case is a refinance of a FHA case. If the case is a streamline refinance, then you will need to use the "Refinance Authorization" page to obtain a new refinance authorization and print out the result.

Q11:	I requested and was assigned a case number, but I entered the wrong address/borrower information. How do I correct it?

A11:	You would pull up the case number assigned in the "Borrower/Address Change" page and you would make the correction to the address and borrower information through that page. If you have questions about the "Borrower/Address Change" page, please refer to the Borrower/Address Change section of the Frequently Asked Questions. If the Social Security Number was incorrect, after you make the correction in the "Borrower/Address Change" page you will need to order new CAIVRS authorizations for the borrowers. This would be done through the "CAIVRS Authorization" page.

A11:

You would pull up the case number assigned in the "Borrower/Address Change" page and you would make the correction to the address and borrower information through that page. If you have questions about the "Borrower/Address Change" page, please refer to the Borrower/Address Change section of the Frequently Asked Questions.

If the Social Security Number was incorrect, after you make the correction in the "Borrower/Address Change" page you will need to order new CAIVRS authorizations for the borrowers. This would be done through the "CAIVRS Authorization" page.