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Hours of Operation

 
The Hours of Operation are updated on Thursday afternoon.
All time listed is Eastern time.
Last Updated : Jun 12 2018


HUD reserves the right to change the schedule as necessary due to unforeseen events.
Application Name Schedule Type Start Time End Time Comments
Origination Case Processing  MONDAY-FRIDAY   08:00 AM   10:00 PM    
Origination Case Processing  SATURDAY   08:00 AM   08:00 PM    
Claims Processing  MONDAY-FRIDAY   07:00 AM   09:00 PM   Holiday hours for Claims Processing are as follows:
December 24, 2018Shutdown at 2:00 PM
December 25, 2018System Not Available
December 31, 2018Normal Schedule
January 01, 2015System Not Available
 
Delinquent Loans  MONDAY-FRIDAY   08:00 AM   08:00 PM   Holiday hours for Delinquent Loans are as follows:
December 24, 2014Shutdown at 2:00 PM
December 25, 2014System Not Available
December 26, 2014Normal Schedule
December 31, 2014Shutdown at 9:00 PM
January 01, 2015System Not Available
January 02, 2015Normal Schedule
 
Delinquent Loans  SATURDAY   08:00 AM   08:00 PM    
Loan Review System  MONDAY-FRIDAY   09:00 AM   06:00 PM   LRS - M-F - 8:00am to 8:00pm (Test) Changing to LRS - M-F - 9:00am to 6:00pm (Test 2) 
Loan Review System  SATURDAY   10:00 AM   05:00 PM   LRS - Check for adding Saturday Hours 
Mortgage Record Changes  MONDAY-FRIDAY   12:00 AM   11:59 PM   Holiday hours for Mortgage Record Changes are as follows:
December 24, 2014Shutdown at 2:00 PM
December 25, 2014System Not Available
December 26, 2014Normal Schedule
December 31, 2014Shutdown at 9:00 PM
January 01, 2015System Not Available
January 02, 2015Normal Schedule
 
Mortgage Record Changes  SATURDAY   12:00 AM   11:59 PM    
Monthly Premiums  MONDAY-FRIDAY   08:00 AM   08:00 PM   Holiday hours for Monthly Premiums are as follows:
December 24, 2014Shutdown at 2:00 PM
December 25, 2014System Not Available
December 26, 2014Normal Schedule
December 31, 2014Shutdown at 9:00 PM
January 01, 2015System Not Available
January 02, 2015Normal Schedule
 
Upfront Premium Collection  MONDAY-FRIDAY   07:00 AM   09:00 PM   Holiday hours for Upfront Premium Collection are as follows:
December 24, 2014Shutdown at 2:00 PM
December 25, 2014System Not Available
December 26, 2014Normal Schedule
December 31, 2014Shutdown at 9:00 PM
January 01, 2015System Not Available
January 02, 2015Normal Schedule
 
Title I  MONDAY-FRIDAY   07:00 AM   08:30 PM   Holiday hours for Title I are as follows:
December 24, 2014Shutdown at 2:00 PM
December 25, 2014System Not Available
December 26, 2014Normal Schedule
December 31, 2014Shutdown at 9:00 PM
January 01, 2015System Not Available
January 02, 2015Normal Schedule
 


Unless otherwise noted, the FHA Connection holiday schedule will be as follows:
Holiday FHA Connection Schedule
New Year's Day Closed
Martin Luther King Day Saturday Schedule
Presidents Day Saturday Schedule
Memorial Day Closed
Fourth of July Closed
Labor Day Closed
Columbus Day Saturday Schedule
Veterans Day Saturday Schedule
Thanksgiving Day Closed
Christmas Day Closed